Job Opening: Global Expert - Aftersales Service Business Process Planning - Automotive

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The Global Expert of Aftersales Service Business Process Planning is a strategic leadership role responsible for designing, optimizing, and implementing scalable business processes across the global aftersales service network.
This executive will drive operational excellence, streamline workflows, and ensure the integration of best practices to enhance service efficiency, cost-effectiveness, and customer satisfaction.

Client Description:


The company is a world leading automotive manufacturer.

This is a full-time, on-site role based in China. Occasional travel and relocation is required.

Report to: CGO (Chief Growth Officer)




Key Responsibilities:

Strategic Business Process Development:

Guide the development of a comprehensive global strategy for aftersales service processes, ensuring alignment with overall company objectives and industry standards.




Process Optimization & Standardization:

Analyze existing workflows, identify inefficiencies, and design standardized, lean processes to improve service delivery, turnaround times, and resource utilization.




Global Process Implementation:

Lead efforts to roll out new processes across regional markets, ensuring consistency, compliance, and scalability.




Continuous Improvement & Innovation:

Foster a culture of continuous process improvement using methodologies such as Lean, Six Sigma, and Kaizen; introduce innovative solutions to meet evolving market demands.




Cross-Functional Collaboration:

Collaborate with IT, technical, operations, and customer service teams to integrate process improvements with digital tools, ERP systems, and customer engagement platforms.




Performance Monitoring & KPIs:

Guide the establishment of key performance indicators, monitor process performance, and implement corrective actions to meet efficiency and quality targets.




Change Management:

Lead change management initiatives to ensure smooth adoption of new processes and foster buy-in across all levels of the organization.




Training & Support:

Oversee training programs and support mechanisms to ensure teams are well-equipped to implement and adhere to new processes.




Network Development and Management:

Define qualification, entry, standard, training programs layout (Tech, mgt, people, tools) to increase efficiency and effectiveness. Foresee and prevent potential risks.




Budget & Resource Management:

Oversea budgets related to process improvement initiatives and allocate resources effectively.




Parts planning and operation:

Define supply chain strategy, warranty management, logistics, custom clearing, warehouse management & optimization. Align with the company's overall strategy and revenue goals. 


Qualifications:

  • Bachelor’s degree in Business Administration, Engineering, Operations, or related fields; MBA or advanced degree preferred.
  • 15+ years of experience in automotive aftersales, service operations, or related process planning roles.
  • Proven track record of designing and implementing large-scale business processes in a global context.
  • Strong expertise in process improvement methodologies (Lean, Six Sigma, Kaizen).
  • Experience with digital transformation, ERP systems, and service management tools.
  • Excellent leadership, strategic thinking, and stakeholder management skills.
  • Ability to work across diverse cultural and regional environments.
  • Problem-solving mindset and ability to work collaboratively to drive customer-centric solutions.
  • Fluent Korean or Japanese language skill is highly preferred. Experience working with Chinese teams is highly preferred.


Join us to shape and optimize the backbone of our aftersales service operations, delivering seamless, efficient, and customer-centric service experiences worldwide!

Location: On-site North China (8 return tickets to your hometown and extra leave days are offered each year).